World Class customer care is what distinguishes the best companies out there. Take Vimeo, Apple, Drift - they're peaches to work with. The fastest growing companies understand the value of exceptional customer service.
Luckily, you can automate the heck of customer care. Combine all channels into one, easily create tasks and tickets, reports, chatbots and what else. The automation will give you an outstanding advantage as you'll be able to combine different services and mix and match tools so that you use best thing out there.
Check out the growing base of courses that would let you automate different aspects of customer service. Even if the course is not straight on topic, you'll benefit and get inspired by the process.